- Identify and include all major stakeholders in the monitoring strategy development process. This includes developers, quality assurance, IT, management, owners, and marketing.
- Establish everything that needs to be monitored within the website and mobile application, which includes things like viewing content, making a transaction, and performing a search. Determine what the most common tasks are and monitor those.
- Discuss upcoming changes with the platforms across different teams, and devise a plan to monitor how those changes impact performance.
- Set performance benchmark goals. These are also helpful in determining alert criteria.
- Develop a location-based monitoring strategy to keep an eye on performance for your audiences in all important regions.
- Establish whose job it is to handle each part of the monitoring and evaluation process.
- Set the evaluation frequency and adjust that frequency as needed.
- Continue to meet with stakeholders to review the strategy every month or two.
- Clearly define and adjust alert thresholds for optimal use. Too few alerts, and you’ll miss your early-intervention opportunity. Too many, and everything gets lost in the clutter.
- Establish criteria for alerts that actually matter, and follow typical use cases. Don’t waste time with performance test problems from obscure, outlandish usage.
Assign different types of alerts to different teams based on who can best address the issues. For example, app issues could go to the app team and work their way down to the IT team, instead of starting everything with IT and trying to assign it from there. Spend less time deliberating who should address problems. If your business is looking for the tools and talent to drive successful monitoring, contact the experts at Apica today.
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